I would love to be giving a higher rating here, but lately I can't even get in touch with you guys. I've been a long time shopper here, going on over a year at this point. This was my primary medical dispensary; I'm a member, my plants are signed over, I normally LOVE this place. Great bud, great deals, great prices in general, I only have two complaints: the first is that you cater heavily to EPC patients, which leads to a lot of shortages. I can understand this business practice, and for that entire year+ of shopping here, it hasn't really been a problem; even when you're low, I can usually get at least a little flower and some edibles, or maybe come back later knowing I could call and see what's available. However, the last few times I showed up without calling, you guys were dry. It's summer, the market is dry in general, I get why this is happening. So I resolve to call ahead and save some time/gas money.
This leads to my 2nd problem: you guys don't answer your phone anymore. Starting about two weeks ago, I couldn't reach you on Sunday. Just rang and rang and went to an answering machine for "Regrow Denver", which sounds like a different business. I've been calling the same number the entire time I've shopped here, and normally it goes to your store, Pineapple Exchange. Not anymore. I tried again the next week, and got the same issue. Despite your hours saying you are open on Sunday, and the fact I've shopped there on Sunday multiple times, your phone just rings without anyone answering. Now I've tried again, today, a Monday afternoon, and now it goes straight to the answering machine, again no mention of Pineapple Exchange. It seems like having a working phone number would be an essential part of operating a business, and I'm confused why going on 3 weeks now this hasn't been a service for you guys. Maybe you changed the number and didn't change it on Google? Whatever the explanation, I can't justify driving 30 minutes to your store only to find bare shelves, which has been the case the last 3 times I showed up without calling ahead first. Now I can't even do that, so I guess I need to find a new medial dispensary.
If you guys see this and get your situation fixed, I hope I can come shop there again soon.
a month ago